Supporting our customers during the Coronavirus read more

Affected by the Coronavirus? We're here to help

Updated 28/7/2020

This page will be regularly updated as necessary.

Welcome back to level 1. Things are beginning to return to normal after lockdown, but we know that there are still challenges for many of our customers. Putting People First is one of our most important values as a business, and during this difficult time, it’s more important than ever that we live up to it.

Here’s how we’re making sure you’re supported when you need it most.


It’s business as usual for our help lines, so please don’t hesitate to contact us if you have concerns around your loan.

We also know that coronavirus may be making it difficult for our customers to meet their usual repayments on their loan. This could be due to sickness or a reduction in business income. We warmly encourage you to email us at if this is the case. Just send us a short description of how you’ve been impacted and the best number to call you on and we’ll be in touch as soon as we can. The sooner you let us know, the better. We have plenty of ways to help so you can avoid unnecessary worry.

With these measures, we’re ensuring we can provide the help you need during these troubling times, and that we’re ready as a business to face the challenges presented by COVID-19 head-on. Kia kaha Aotearoa.